Sec-1 Ltds WatchGuard SecureCare Assisted Support program provides subscribers with access to Professional WatchGuard Engineers for the support they need to maintain their WatchGuard Devices. Covering all products in the WatchGuard Range, telephone and email access to our WatchGuard Engineers will ensure that you always have access to a reliable and dependable knowledge base. Our aim is to make sure that you maximise both the availability of your services and the confidentiality of your data.

Service Features

WatchGuard SecureCare Assisted Support is either contracted annually on 1,2, or 3 Year terms or charged as a one-off incident offering you the flexibility to access our professionals on your terms.

Service benefits

  • Maintain system uptime
  • 95% fix first call rates
  • 9×5 telephone and 24/7 email support
  • Professional engineers supporting you and your systems
  • Increases your firewall administrator knowledge and your independence